How it works
Clear boundaries before technical advice is provided.
The process protects your project and ensures technical advice is properly scoped, considered and chargeable where appropriate.
01
Submit your query
Provide drawings, photos, survey documents, proposed solutions or quote information.
02
Initial scope review
A high-level review determines whether the matter requires formal engagement.
03
Engagement proposal
Where technical advice, review or site involvement is required, a scope and fee is agreed.
04
Advice delivered
Advice, review comments, solution options or targeted site involvement are provided under instruction.
Free vs paid boundary
Initial enquiries are reviewed at a high level only. Detailed technical advice, solution development, formal opinions and drawing review are provided only under paid engagement.